These terms apply to retail purchases from Pike Food Branding LLC, doing business as Pike Global Foods ("Pike," "we," or "us"). You are a retail customer if you check out as a guest, or if you have a website account that has not been approved for wholesale. Approved wholesale customers are covered by our separate wholesale Terms of Sale.
By placing an order, you agree to these terms.
Who Can Order
You must be at least 18 years old to place an order. We deliver to US addresses only. If you use a freight forwarder, our responsibility for the order ends when it is delivered to the forwarder's US address.
Orders and Pricing
All prices are in US dollars and may change without notice. Your order is an offer to buy. We may decline or cancel an order for reasons including a pricing or listing error, an item being out of stock, or suspected fraud. If we cancel an order you have already paid for, we will refund it in full.
Payment
We accept the payment methods shown at checkout. Payment is charged at the time of purchase.
Sales Tax
The grocery products we sell do not require sales tax to be collected in our home state of Pennsylvania or, to the best of our knowledge, in the states where we deliver. If your state requires sales or use tax on the products we sell, you are responsible for filing and paying it.
Shipping and Delivery
We ship to all 50 US states. Express shipping is required for Hawaii and Alaska. We do not ship to Canada or US territories. Orders placed by 2:00 PM Eastern Time, Monday through Friday, generally ship the same day, with the exceptions listed on our Shipping page. Rates and delivery options appear at checkout.
Delivery dates shown at checkout are carrier estimates, not guarantees. We are not responsible for delays caused by carriers, weather, or other circumstances outside our control.
Freight Deliveries
Large orders may ship by freight carrier instead of standard ground. Someone must be available to receive the delivery. Before signing the delivery receipt, please inspect the shipment and write any visible damage or missing cartons on the receipt. Carrier claims are difficult to win without that note. Please report freight damage or shortages to us within 2 business days of delivery.
Chocolate and Cold Pack Protection
Chocolate is temperature sensitive. When you add chocolate to your cart, you will be asked whether to include cold pack protection, which is an insulated carton with gel packs, at an added charge shown in your cart. Orders with cold pack protection must use a shipping method of two business days or less, and ship Monday through Wednesday only.
If you decline cold pack protection, you accept the risk of heat damage. Heat damage to chocolate shipped without cold pack protection is not covered under our return policy. Full details are on our Shipping page.
Failed and Refused Deliveries
Please double-check your shipping address before placing an order. We guarantee delivery only to the address provided at checkout. Packages that cannot be delivered will be returned to us, and reshipping to a corrected address will be at your expense. Shipping charges for failed deliveries are non-refundable.
If you refuse a delivery, the package will be returned to us. Once it arrives, we will refund the products, less the original shipping charge and the cost of return shipping. Refused chocolate that returns to us with heat damage may not be eligible for a refund.
Lost or Stolen Packages
If tracking shows your package as delivered and you cannot find it, please check with neighbors and anyone else at the address, then contact us. We will open a trace with the carrier on your behalf. Once the carrier confirms delivery to the address you provided, we cannot guarantee a refund or replacement.
Order Changes and Cancellations
To cancel an order or change its shipping address, please contact us as soon as possible, and we will make every effort to honor your request. Most orders ship the same day they are placed, so time is of the essence. Once an order has shipped, it cannot be canceled. If an address must be changed after shipment, any carrier rerouting fees are at your expense, and a reroute may delay delivery.
Returns, Damaged Orders, and Shortages
We want you to be satisfied with every order. If something is not right, or if your order arrives damaged, please contact customer service within 30 days of your delivery date, and we will do our best to make it right.
If your order arrives short or with the wrong item, please contact us within 30 days of your delivery date, and we will ship the missing or correct item or refund it.
In some cases, we may ask you to return the product. If we do, we will send you a prepaid return label. Please contact us before sending anything back.
Heat damage to chocolate shipped without cold pack protection is not covered.
Product Information and Use
Our products are ingredients intended for food production. Please review each product's label, ingredient statement, and allergen information before use. Many of our products contain, or are processed in facilities that handle, common allergens such as milk, soy, tree nuts, peanuts, wheat, and eggs. You are responsible for proper storage and handling after delivery, and for determining whether a product suits your intended use.
We work to keep product descriptions, images, and specifications accurate, but manufacturers may change formulations or packaging without notice. The label on the product you receive is the final authority.
Shelf Life and Overstock Items
All products ship within the manufacturer's best-by date. Items in our Overstock category may be short-dated or pending discontinuation, and are priced accordingly. The best-by date is listed on the product page, and you will be asked to acknowledge it before purchase. Overstock items are non-returnable, but damage in transit is still covered.
Warranty Disclaimer and Limitation of Liability
Except as stated in these terms, products are sold "as is," and we disclaim all other warranties, express or implied, to the fullest extent the law allows. Our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost production.
Governing Law
These terms are governed by the laws of the Commonwealth of Pennsylvania. Any dispute will be brought in the state or federal courts serving Pike County, Pennsylvania.
Privacy
Our handling of your personal information is described in our Privacy Policy, linked at the bottom of every page.
General
We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, carrier disruptions, supplier shortages, and natural disasters. If any part of these terms is found to be unenforceable, the rest remains in effect.
Changes to These Terms
We may update these terms from time to time. The terms posted at the time you place your order apply to that order.
Contact Us
Questions about these terms? Reach customer service at (888) 332-1672 or through our contact page. We respond by the next business day.
Effective Date: September 2026