Same Day Shipping
Orders ship the same day when received by 2:00 pm Eastern Time excluding weekends, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, New Years Day, severe weather events, or events beyond our control. In the case of severe weather or other events beyond our control your order will be shipped as soon as operationally possible.
A shipping fee of $12.95 will be applied to all Ground/Home Delivery orders within the Continental US. Available express shipping options will be listed during the checkout process.
Freight will be used as a replacement for domestic ground shipments when appropriate. Orders warranting freight usually ship the next business day.
The above shipping prices do not apply to wholesale accounts.
Chocolate Warm Weather Shipping
During the warm months (typically mid-May though the end of September) temperature sensitive chocolates ship Monday through Wednesday in insulated coolers with gel packs, as needed. Customers receiving their chocolate orders in areas that are more than two days transit are required to use express shipping.
Chocolate prices include the cost of coolers and gel packs. Coolers and gel packs are not available outside the warm weather shipping period.
Failed Deliveries
Please check all addresses carefully. Pike Global Foods guarantees delivery only to the address provided. We will attempt to contact you via phone and/or email if any difficulties arise with your delivery. Unresolved delivery difficulties will require the package be returned to our facilities. Returned orders may be reshipped to a corrected address at the customer’s expense. Shipping charges for failed deliveries are non-refundable.
Cancellations
If you wish to cancel a recently placed order we will make every effort to honor your request, however, if your order has been shipped it cannot be canceled. Please contact customer service at (888)332-1672 or by using the contact page. You will receive a response by the next business day.
Returns/Refunds
If for any reason you are dissatisfied with your order, please reach out. We'll do our best to make it right. Please contact customer service at (888)332-1672, or by using the contact page, within 30 days of your order date.
Tax Collection
The types of products we sell do not require sales taxes to be collected in our home state of Pennsylvania or, to the best of our knowledge, the domestic states in which we deliver. If your state has specific requirements of sales tax payments on the products we sell it is your responsibility to file such taxes as required.
If you have questions about any of our policies please contact customer service at (888)332-1672 or by using the contact page for a response by the next business day. Thank you.